Questions About AE21 Online Courses

You've Got Questions: We've Got Answers!

Adjuster Licensing and Continuing Education FAQs

One of the most frustrating things about adjuster licensing and continuing education is that every state has its own rules, processes and procedures. Perhaps the most maddening thing of all is that they are often difficult, if not impossible, to find, interpret, or understand.  We can change all that!  Read our AE21 Online FAQ to familiarize yourself with the adjuster licensing and training process.

Because of our exclusive focus on the adjusting community, there aren't many questions we can't answer for you, and if we don't know the answer, we'll find it!  For the most common questions about AE21 online courses, just scroll through our AE21 Online FAQ below. For "state-specific" inquiries, click here and then select your desired state.



Using Our System

1. How do I set up a User ID and a Password?

You select and enter your own User ID and Password when you enroll in your first course.


2. If I forgot my User ID and password, how can I retrieve them?

If you have forgotten your User ID, please refer to the Welcome email that you received when you were originally enrolled in our system, or contact us at

If you have forgotten your password, or you find that your password is not working, click on the “I forgot my password” link on the website Welcome Page.
Your password will be sent to your email address.  If this retrieval process does not work, contact us at 800-820-4550.


3. How do I view the AE21 course catalog?

Click on Course Catalog on the Welcome Page menu bar. The catalog is split into 3 parts: Adjuster CE by State, Adjuster Licensing, and Claims & Legal Training topics.


4. What types of payment do you take?

We take Visa, MasterCard, American Express, and Discover charge cards and debit cards within the eCommerce system of the AE21 Online Learning Management System (LMS). We also take checks that are mailed to our main office, but course access is not granted until the check has been deposited and cleared.


5. What is AE21’s refund policy?

If within 7 calendar days after enrolling in a course you are not completely satisfied, we will issue you a complete refund, no questions asked! Unfortunately, refunds will not be issued if requested more than 7 calendar days after enrollment. To obtain a refund simply contact AE21 Online at (800) 820-4550.


6. How do I use your system?

Detailed instructions for registering in the AE21 Online system and enrolling in one or more courses are available as “3 Easy Steps” on the Course Detail Page of every course you select.

Detailed instructions are available directly from the Welcome Page in the “red” “Online Tips” box just above our web-presenter, Jodi. You can also access and download these instructions from the “System Tips & Troubleshooting” link on the Welcome Page menu bar.

**Also, for an even more detailed and visually effective tutorial on using the AE21 Online system, try our Demo (the orange circle on the bottom of the Welcome Page).  It shows how to use the system from beginning to end.


7. Once I begin a course, how long do I have to finish it?

Most course enrollments are good for 90 days. Licensing Exam-Prep courses may be longer. The enrollment term is listed on the respective Course Detail Pages of all courses in our catalogs.


8. Will my course be available on any computer?

Courses are available to all PC’s, Mac’s, and iPads or tablet computers.